Terms of Use

Privacy PolicyTermsCookies
Contents

Updated 01/10/2026.

Article 1. Introduction

Welcome to the website merperle.vn (hereinafter the "Website") of MerPerle Resorts & Hotels, part of Công ty Cổ phần Khải Vy (hereinafter "We").

By accessing and using this Website, you agree to comply with the terms and conditions set out below. If you do not agree, please stop using the Website.

The processing of personal data on the Website follows the Privacy Policy and the Cookie Policy.

Article 2. Scope of application

These terms apply to:

  • All visitors to the Website
  • People who send a request for advice or a quote, or who move on to online booking
  • Individuals/organisations that interact with the Website

Article 3. Content and intellectual property rights

All content on the Website, including:

  • Text, images, videos
  • Logos, brand identity
  • Service information

is owned by MerPerle or a lawful licensor.

Users may not:

  • Copy, modify or republish it for commercial purposes
  • Use the content without written consent

Article 4. Rights and responsibilities of users

When using the Website, you undertake to:

  • Provide accurate information when booking or making contact
  • Not use the Website for unlawful purposes
  • Not interfere with the system or with other users' experience

We have the right to:

  • Refuse access if a violation is detected
  • Not process requests that appear to be fraudulent or automated

Article 5. Bookings and service requests

  • The Website provides information about our properties and receives requests for advice and quotes. A request sent through a form is not yet a confirmation of a room or service booking; a service is confirmed only when the Sales department confirms it with you.
  • Online booking takes place on the booking partner's system. Prices, payment, cancellation policy and applicable conditions follow the information displayed at the time of booking.

We have the right to:

  • Request verification of information
  • Refuse to provide services if the information is invalid

Article 6. Third-party links

The Website may contain links to other websites.

We:

  • Do not control third-party content
  • Are not responsible for the accuracy or policies of those websites

Article 7. Limitation of liability

To the extent permitted by law, we are not liable for:

  • Errors or omissions in information on the Website
  • Service interruptions
  • Damage arising from the use of the Website

The Website is provided on an "as is" basis. These terms do not limit your rights as a consumer under Vietnamese law.

Article 8. Changes to content

We have the right to:

  • Update and edit the content of the Website
  • Update these terms; the update date is shown at the top of the page

Continuing to use the Website after a change means that you accept the new terms.

Article 9. Governing law

These terms are governed by and interpreted in accordance with the laws of Vietnam.

Any dispute that arises will be resolved by the competent authority in Vietnam.

Article 10. Contact information

Công ty Cổ phần Khải Vy (MerPerle Resorts & Hotels)

  • Enterprise Registration Certificate No.: 0302028516
  • Representative: Nguyễn Quốc Bảo (General Director)
  • Address: Tầng 4, 13 Nguyễn Lương Bằng, Quận 7, TP. Hồ Chí Minh
  • Phone: 0909 69 35 69
  • Email: saleshcm@merperle.vn
  • Website: merperle.vn

Contact each property directly:

MerPerle Dalat Hotel

MerPerle Nui Sam Resort

  • Address: Khu du lịch Bến Đá Núi Sam, đường Tân Lộ Kiều Lương, Phường Vĩnh Tế, Tỉnh An Giang, Việt Nam
  • Phone: 0296.3510.116
  • Email: sales.mnr@merperle.vn